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Vilamendho Island Resort & Spa
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Vilamendhoo Island Resort & Spa
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Phone: +960 666 0519 Fax: +960 666 0648
Email:
Website: www.vilamendhooisland.com
F.A.Q.
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Overview - Frequently Asked Questions
RESERVATIONS
Q:
Can we make direct reservations with the Resort?
A:
Yes, it is easy and fast to do so. Please contact the Reservations Team: reservations@vilamendhooisland.com
Q:
How far in advance can I make direct reservations?
A:
From today through and including April 30, 2018.
Q:
Is there a minimum night stay policy at Vilamendhoo?
A:
When you select your dates, it will show if there is a minimum stay.
Q:
Can I reserve a specific Villa?
A:
We will make every effort to fulfill but cannot guarantee your request.
Q:
Does the Resort have a Child Policy?
A:
Vilamendhoo accommodates children in the Garden Rooms and Beach Villas. Adults only (age 18 years and older) are accommodated in the Jacuzzi Beach Villas and Jacuzzi Water Villas. Adults only facilities are for guests of 18 years and older. The maximum guests per room is Three Adults or Two Adults with Two Children in Garden Rooms and Beach Villas. The maximum guests per room is Three Adults in Jacuzzi Beach Villas and Jacuzzi Water Villas. An infant is age 0-1.99 years, Child 2-14.99 years; an Adult 15 years + [An infant is considered as a child to determine maximum guests]
Q:
Can I book with any Tour Operator?
A:
You can contact the following tour operators in your Country:
TOUR OPERATOR
COUNTRY
WEBSITE ADDRESS
Pinpoint Travel
Australia
TUI Österreich GmbH
Austria
Thomas Cook – Belgium
Belgium
Exotik Tours (Thomas Cook)
Canada
China International Travel Service
China
Thomas Cook - Jet Tours
France
Kuoni
France
Dertour Gmbh & Co. KG
Germany
ITS / Jahn Reisen
Germany
Meier's Weltreisen
Germany
Thomas Cook AG
Germany
TUI Deutschland GmbH
Germany
Jetset Maldives
Korea
Crown Tours (Maldives)
Maldives
OAD Reizen B.V.
Netherlands
Travel Trend
Netherlands
Manta Reiser AS
Norway
ES Viagens (Mundo VIP)
Portugal
Nouvelles Frontieres
Portugal
Viagens Abreu S.A
Portugal
Fourthtour Establishment
Russia
Maldiviana
Russia
Holiday Tours (Pty) Ltd
South Africa
Thompsons Holidays
South Africa
The Holiday Factory
South Africa
Kuoni
Spain
Columbus Tours (Pvt) Ltd
Sri Lanka
Manta Reisen AG
Switzerland
Cosmos Holidays
UK
Gold Medal Travel Group
UK
Hayes & Jarvis Travel. Ltd
UK
Kuoni
UK
Osborne & Ebel Ltd.
UK
Thomas Cook Signature
UK
TUI UK
UK
First Choice Holidays
UK
Thomson Holidays
UK




PAYMENT
Q:
Which methods of payment are acceptable?
A:
Vilamendhoo accepts cash (Euro, GBP, US$, CHF and SGD), credit (VISA, Mastercard, American Express, Maestro and UnionPay) or debit card. Travellers or personal checks are not accepted. Guests must charge all purchases to their room because only Reception is authorised to process payments.
Q:
Can I upgrade from Full board to All Inclusive Plus at the Resort?
A:
Yes, please ask for assistance at the Reception, however it is less expensive to purchase as part of your prepaid package from your tour operator or travel agent.
ARRIVALS
Q:
How far is Vilamendhoo from the Airport?
A:
Vilamendhoo is located in South Ari Atoll, 93 km from Male' International Airport. Your seaplane transfer is a scenic, 25 minute flight.
Q:
Will I be met upon arrival and/or departure at Ibrahim Nasir International Airport?
A:
Yes, after clearing Customs, exit into the Arrivals Hall, then turn right and walk a few steps to the Crown & Champa Resorts Counter #59, where an Airport Representative will meet and greet you, then direct you to your ongoing transfer.
Q:
What is checkin time?
A:
Checkin time is 1400 and checkout time is 1200 noon.
ON THE ISLAND
Q:
How big is Vilamendhoo?
A:
Vilamendhoo is 900 m long by 250 m wide, about 55 acres.
Q:
What is the weather like?
A:
The Maldives enjoys a warm, tropical climate cooled by a refreshing tropical breeze throughout the year. The average air temperature is 30 degrees Celsius (86 Degree Fahrenheit) and hardly changes: The average water temperature is 29 degrees Celsius (84 Degree Fahrenheit). There can be some infrequent light rain from May to November. Rain lasting more than an hour or two is rare so don't forget to always use sunscreen.
Q:
Does the Resort provide beach towels?
A:
Yes, beach towels are provided in your room at no charge for use at the beach or pool.
Q:
Is there a dress code?
A:
Dress as you wish on the island. "No shoes, no news" reflects the very casual atmosphere. In the Bars, Restaurants and Reception, a cover up over a bathing suit must be worn for women and men are required to wear shirts with sleeves. Woman & men visiting a local island should cover their shoulders and thighs and not wear anything transparent. Public nudity is prohibited.
Q:
What is the dress code in the Fitness Center?
A:
Gym outfit and gym shoes, not street shoes. Gym shoes are sneakers with "rubber" soles. Sandals, bare feet, and only socks are not permitted. Bathing suits are not permitted.
Q:
Does Vilamendhoo cater for special dietary requests?
A:
The Chef will try to accommodate your special requests. Please Email your needs to reservations@vilamendhooisland.com.
Q:
Are there medical facilities at Vilamendhoo?
A:
There is a Clinic and a Resident Doctor available 24 hours a day.
Q:
Is there a Library?
A:
There is a Lending Library where you can take or donate books and magazines.
Q:
Is TV provided in the rooms?
A:
A flat screen cable TV is provided and features more than 30 channels including foreign languages.
Q:
What kind of electrical sockets do you have in the rooms?
A:
Vilamendhoo's electricity is 220 Volts, 50 Hz. Electrical outlets accommodate standard UK style 3 flat pin plugs. Adapters may be purchased at the Vilamendhoo Gift Shops.
Q:
Where is the internet connection at the Resort?
A:
Free wireless connection to the Internet is provided in your guest room, most public areas and at the Cyber Cafe', for email, web browsing, social networking and telephone calls.
Q:
What about mobile phone coverage?
A:
There is good GSM International Roaming service.
Q:
Do you have mosquito nets in the room?
A:
No, because there are very few mosquitos. If you are particularly sensitive to mosquito bites then it is recommended to use a mosquito repellent which is available at the Gift Shops.
Q:
Is there a safe in the room?
A:
There is a personal safe provided at no charge in your room. The Resort accepts no responsibility for any valuables not locked in your safe.
Q:
Does Vilamendhoo offer babysitting services?
A:
Yes, Vilamendhoo can arrange a babysitter. 24 hours advance notice is required. There is a charge. Please contact Reception for your assistance.
Q:
Are drones allowed in Vilamendhoo?
A:
For safety and privacy reasons, drones and other flying devices of similar nature are not allowed in Vilamendhoo.
RESERVATIONS
Can we make direct reservations with the Resort?
How far in advance can I make direct reservations?
Is there a minimum night stay policy at Vilamendhoo?
Can I reserve a specific Villa?
Does the Resort have a Child Policy?
Can I book with any Tour Operator?

PAYMENT
Which methods of payment are acceptable?
Can I upgrade from Full board to All Inclusive Plus at the Resort?

ARRIVALS
How far is Vilamendhoo from the Airport?
Will I be met upon arrival and/or departure at Ibrahim Nasir International Airport?
What is checkin time?

ON THE ISLAND
How big is Vilamendhoo?
What is the weather like?
Does the Resort provide beach towels?
Is there a dress code?
What is the dress code in the Fitness Center?
Does Vilamendhoo cater for special dietary requests?
Are there medical facilities at Vilamendhoo?
Is there a Library?
Is TV provided in the rooms?
What kind of electrical sockets do you have in the rooms?
Where is the internet connection at the Resort?
What about mobile phone coverage?
Do you have mosquito nets in the room?
Is there a safe in the room?
Does Vilamendhoo offer babysitting services?
Are drones allowed in Vilamendhoo?

Hover or click on the question to the left to see the answer here
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